Birthday parties are non-refundable and non-transferable. No credits or refunds will be given for cancelling the party. Please review our policies below prior to signing up for our program.
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Emergencies: If you have a medical or family emergency and are unable to host the party, please contact us as soon as possible. We will do our best to accommodate you at a different date or time. No refunds or credits will be given for last minute party cancellations.
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Inclement weather: If Genius Gems decides to reschedule the party due to severe weather, we will work with you to reschedule the party at a mutually agreeable date. Refunds or credits will not be given due to weather or other cancellations.
- Genius Gems NYC only: If you book a party in February 2023 and our NYC opening is delayed and we are unable to host your party, we will work with you to reschedule the party for no additional cost. If our NYC opening is delayed, and you are unable to reschedule the party, we will issue you a full refund. This refund option is only in the event our opening is delayed. We will be unable to issue a refund in any other situation.