Birthday parties are non-refundable and non-transferable. No credits or refunds will be given for cancelling the party. Please review our policies below prior to signing up for our program.
Emergencies: If you have a medical or family emergency and are unable to host the party, please contact us as soon as possible. We will do our best to accommodate you at a different date or time. No refunds or credits will be given for last minute party cancellations.
Inclement weather: If Genius Gems decides to reschedule the party due to severe weather, we will work with you to reschedule the party at a mutually agreeable date. Refunds or credits will not be given due to weather.